Built for What’s Next.

TelComm Credit Union is upgrading,
and it’s built for you.

TelComm Credit Union is undergoing a full system upgrade designed to give members a faster, smarter, and more secure experience. This is a significant step forward and we’re building it with you in mind.

View our System Upgrade Guide for Additional Information

Important Dates & Service Availability

Some services will be temporarily unavailable as we are transitioning to our new banking system. Our branches will be closed Saturday, October 31 through Monday November 2.

Your debit cards, credit cards, and ATMs will continue working throughout the upgrade.

Service	Unavailable Starting	Available Again
Branches	October 31	November 3
Online Banking & Mobile App	October 29	November 3
24/7 Teller	October 29	November 3
SWBC Website	October 29	November 3
Debit Cards, Credit Cards & ATMs	Available throughout the upgrade	Available throughout the upgrade

Service Availability
Branches Unavailable Starting October 31 Available Again November 3
Online Banking & Mobile App Unavailable Starting October 29 Available Again November 3
24/7 Teller Unavailable Starting October 29 Available Again November 3
SWBC Website Unavailable Starting October 29 Available Again November 3
Debit Cards, Credit Cards & ATMs Available throughout the upgrade

Service Availability

Branches

Unavailable Starting October 31
Available Again November 3

Online Banking & Mobile App

Unavailable Starting October 29
Available Again November 3

24/7 Teller

Unavailable Starting October 29
Available Again November 3

SWBC Website

Unavailable Starting October 29
Available Again November 3

Debit Cards, Credit Cards & ATMs

Available throughout the upgrade

How To Prepare

Before the transition weekend, Thursday, October 29 through Tuesday, November 3, please take a few minutes to do the following:

Review your contact information and update anything that is out of date.

Schedule bill payments and transfers before October 26 or after November 3.

Plan ahead for limited access. TelComm will be closed Saturday, October 31 and Monday, November 2, with no mobile app access during the upgrade.

Watch your inbox and check back for more upgrade details as the transition approaches.

Important Changes to Existing Services

TransferNow: Members who currently use TransferNow to transfer money between TelComm and other financial institutions will need to reconnect their external accounts after the upgrade. Existing connections will not carry over.

Zelle®: Zelle® will no longer be offered through TelComm Credit Union. Instead, our new mobile app will offer a person-to-person transfer feature.

Here’s what’s on the way:

Easier Everyday Banking

Members will have newer, more reliable technology, a streamlined dashboard displaying their accounts, loans, transaction history, and credit score, plus improved mobile tools for deposits, transfers, and everyday account management.
New Financial Tools

Members will have access to savings and spending goal tools, plus SavvyMoney for free credit score and report access, credit monitoring, a score simulator, personalized offers, and financial education. Greenlight will also be available within the TelComm Mobile App, allowing parents to transfer money, monitor spending, and help their children build savings goals.
More Control & Security

Members will have enhanced digital banking security, card controls built directly into the mobile app, and real-time alerts for account activity, transactions, and other important updates.

What to Expect on Launch Day

Beginning November 3, members will be able to access our new online and mobile banking experience!

Online Banking: Members can access online banking the same way they always have by visiting our website at telcommcu.com and selecting Online Banking.

Mobile App: Members will simply need to update their existing TelComm Mobile App to access the new experience. They should also make sure their phone is running the latest available software version to ensure compatibility.

Members will be able to use their existing Online Banking User ID when logging in to the new platform.

Have questions? We’re here. Contact us at TelCommCU.com or call 417.886.5355

During our System Upgrade, we expect higher than normal call volumes, which may result in longer wait times. Our team is working to assist members as quickly as possible. Thank you for your patience and understanding!

People Helping People Since 1940

For more than eight decades, TelComm Credit Union has grown, adapted, and evolved; always with our members at the center of every decision. New locations. New services. New members welcomed into our community. Each step forward has been rooted in the credit union philosophy of people helping people, and this new system upgrade is no exception. We have been building toward this moment for a long time, because that is what we do. We show up, we improve, and we deliver for the community that has trusted us since 1940.