When using your plastic cards at merchants, please consider the “Swipe and Sign” option without a PIN number to save time and hassle. Not only does the “Swipe and Sign” option save time, it also saves TelComm money in transaction fees. In order words, “Swipe and Sign” is the ultimate win-win for everyone!

To report a lost or stolen debit card call 1.800.472.3272

To learn why a charge was denied after TelComm business hours within the United States, call 1.800.992.3808; if traveling internationally, please call collect 1.636.722.7111. You will be asked your name, phone number and Social Security number for verification.

In case of Emergency, contact MasterCard at 1.800.627.8372

TelComm offers FREE card fraud monitoring, this allows members to receive text message alerts when suspicious activity is flagged on their debit or credit cards. Members will be notified when a transaction is marked as suspicious and be able to lock or unlock their accounts with a single text. For this additional service, PLEASE MAKE SURE WE HAVE YOUR CURRENT CELL PHONE NUMBERS ON YOUR TELCOMM ACCOUNT.

What You Need to Know About Fraud Text Alerts:

• Text alerts are sent upon notice of flagged suspicious activity of the card holder’s account. Alerts are sent during the local time of 8am–9pm based on the cell phone number area code on the account.
• Once a text alert has been sent through the system and there is no response to the text alert within 15 minutes, the system will move on to calling each number listed on file to alert by phone.
• You do not need to respond to an enrollment text in order to begin receiving alerts, you are automatically enrolled to enhance account security.
• You can opt out at any time. Text “STOP” when you receive a fraud text alert.
• Responding by texting “HELP” will help you get in touch with a Fiserv Call Center associate.