TelComm Credit Union’s New Operations Center: A Commitment to Better Service
We are proud to share that TelComm Credit Union’s new Operations Center is now complete. Located directly behind our Sunshine branch at 2155 E. Sunshine St., this new facility represents our ongoing commitment to improving efficiency, supporting employee development, and enhancing the services we offer to our members.
A New Era of Efficiency and Service
The new Operations Center allows TelComm Credit Union to streamline internal operations by bringing multiple departments together under one roof. This centralization is key to improving the speed and quality of the service you receive, whether you contact us over the phone or manage your account online.
Enhanced Member Services Through the Contact Center
With the completion of the Operations Center, TelComm’s Contact Center has been expanded and upgraded to meet the growing needs of our members. Our dedicated team is now equipped with the latest technology to handle inquiries more quickly and efficiently, ensuring that you experience top-tier service every time you reach out. Whether you have questions about your accounts, loans, or other services, our Contact Center is ready to assist with the professionalism and speed you deserve.
Centralized Departments for Better Coordination
The new Operations Center brings together many of TelComm’s departments, previously spread across multiple locations, into one cohesive space. This consolidation improves communication and collaboration across the following departments, allowing us to work more efficiently and provide you with better, more consistent service:
- Compliance
- Accounting
- Cards
- Fraud
- Indirect Auto Loans
- Contact Center
- Training
- Marketing
- Operations
- Facilities
- IT
- Human Resources
With several teams under one roof, our staff is now better equipped to handle your needs quickly and effectively.
Focus on Employee Growth and Development
The Operations Center isn’t just about improving our service to members—it’s also designed with our employees in mind. Our new Training Room accommodates large-scale sessions, allowing us to train employees more efficiently across all TelComm locations. This means our staff is always up to date with the latest industry practices, technology, and policies, ensuring you receive expert service at every touchpoint.
In addition, the modern workspace fosters collaboration and innovation, helping us attract and retain top talent. This benefits you, our members, by ensuring that we continue to have a strong team ready to meet your needs.
Futureproofing for Continued Growth
The new Operations Center also positions TelComm for future growth. As our membership and services expand, this facility provides the space and resources we need to serve more members, house more employees, and provide a broader range of financial products. The first floor of the Operations Center features rentable office space, supplementing our bottom line and allowing us room to expand as needed in the future.
What This Means for You
While the Operations Center itself does not handle in-person transactions, it plays a vital role behind the scenes in improving the services you rely on. Our office at 2155 E. Sunshine St. will continue to offer the same convenient services, including the drive-thru, night drop, loan officers, and ATM access. The new Operations Center supports these services by ensuring our team works efficiently and collaboratively to provide the best possible member experience.
Moving Forward Together
As TelComm Credit Union continues to grow, the new Operations Center allows us to serve you more effectively, respond to your needs more quickly, and ensure the smooth operation of all our services. We’re excited to enter this new chapter and look forward to serving you with even greater efficiency, convenience, and care.
Thank you for your trust in TelComm Credit Union. We are here to support you today and in the years to come.
